Shipping & Returns
SHIPPING & DELAYS
Orders are processed and received 5-7 business days sometimes sooner. Typically, customers receive their orders within 3-5 business days from the time the order is placed. Once shipped, all customers will receive a tracking number and can see any updates within 24 hours. During huge sales it can take up to 10 business days (International orders 14 business days) depending on the capacity of sales. K-Vani Collection LLC ships worldwide 5 days a week (Monday-Friday). We do not ship on holidays and weekends. Orders placed Friday-Sunday will not beginning processing until Monday.
All orders are subject to order verification and security checks.
Orders will be verified before shipping. Orders where the billing addresses are different from the shipping address may be interrogated to security checks in which can delay your order. With Pay Pal we recommend customers ship to address that is confirmed on Pay Pal account. We are asking that you please use the same billing address for your shipping address. Paypal is the best and safest way to use a different shipping address from your billing address. K-Vani Collection LLC is not in any circumstances liable for shipping delays due to increment weather, natural disasters, holidays or carrier delays, order verification or incorrect shipping addresses. Your order will be shipped to the address as entered on our website once verified.
Providing an incorrect shipping address is one of the top causes of shipping delays. When ordering, please guarantee all delivery information is complete and correct to ensure successful delivery. If an order is returned due to incorrect address, you will be responsible for reshipment payment.
*We ship mainly using USPS and in some cases FedEx*
K-Vani Collection LLC website includes products purchased as well as shipping. Pricing does not include duties, taxes, or customs fees of any sort. International orders may possible be subjected to custom and duty charges. Please understand K-Vani Collection LLC cannot do anything about this matter. This is relating to your country rules and regulations.
Please keep in mind that international customers are responsible for any fees such as import duties, customs, and local taxes that may require delivery to your country. Duties, taxes, and customs fees vary by country so we recommend contacting your country’s customs department for estimated rates. K-Vani Collection LLC will not pay those fees.
International shipping is 7-12 business days via USPS. International orders can take up to 10 business days for delivery. However, shipping delays may happen due Customs Clearance. K-Vani Collection LLC is not responsible for shipping delays due to Customs Clearance of any sort.
After placing any order on our website, you will receive a tracking number once package is shipped. You can use this number to track the progress and destination of your order. Allow 24-48 hours after receiving your tracking number to track your order.
For questions on policy
K-Vani Collection LLC
P.O box 280032
Queens Village, New York 11428
K-Vani Collection LLC strives to give you great quality hair extensions for a great price. We want you to fall in love with our hair and customer service.
There is absolutely no returns and exchange. It is against federal law to resell used hair. We cannot accept any hair products that was used or left its original pack or state.
If for some reason you were sent an incorrect item, please contact us within 24 hours of date receiving the hair. After we have confirmed that in fact an error has occurred we will then ask of you to ship the product back at no cost to you. Please make sure that we have confirmed the error before sending the product back.
To be eligible for an exchange of an incorrect product, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete any change in order, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
If you entered the incorrect mailing address, the customer will have to pay additional shipping fee for any returned items.
We only replace items that we sent to you damaged or defective.
Please contact us at email@example.com and we will forward you exchange instructions. During sales we do not offer exchanges or returns. All sales are final.
The safety and security of our customers is the highest priority of K-Vani Collection LLC. Therefore, we seek to create the best shopping environment against identity theft and fraud by preventing unauthorized purchases for our customers. K-Vani Collection LLC has created a highly sophisticated algorithm that prompts verification in the following cases but not limited to:
The billing address on the customer’s order does not match the credit card used in the transaction
The shipping address provided in the order is different than the billing address
Unusual shopping patterns
Orders subject to verification may require supporting documentation before the order has shipped. To ensure a successful transaction, please ship your order to the billing address listed for your credit card or on your PayPal. For any order verification questions, please email firstname.lastname@example.org or call 1888-407-8667 (Sunday-Saturday 10am-7pm EST).
CANCELLATION POLICY & CANCELLATION BY K-Vani Collection LLC
K-Vani Collection LLC strives to make the best experience with our company and the customer. We process orders as soon as they come in, so we CANNOT alter orders once placed. If you decide to cancel your order and it was already shipped out, we cannot fulfil this refund. If the order was cancelled immediately we will gladly refund.
We reserve the right to cancel any order or refuse to accept orders that we do not feel fit our terms and conditions for example:
The information provided by customer is believed to appear fraudulent
Please refer to our Store Policy, Terms and Conditions.
We reserve the right to change this privacy at any time. We recommend that you review our site recurrently for any changes.
CHANGES TO YOUR CONTACT INFORMATION
You can update your profile on your own. If for some reason you are having difficulties please contact us from the information below.
COLLECTION OF INFORMATION
In order to use the K-Vani Collection LLC website, we may require information from you in order to provide best service possible. All communication may also be collected and stored, mainly in regards to sales, support and accounts, including email. Any information collected by K-Vani Collection LLC is collected via your input or correspondence from you to us. This may be via telephone or email. We collect Full name, Email address, shipping address, phone number, billing address and credit/debit card information. Please refer to store policy for more information.
FRAUD & IDENTIY CONSENT
By using K-Vani Collection LLC, you indicate that the information that is given to us is true.
WE TAKE RETURNS AND CHARGE BACKS VERY SERIOUSLY. IF YOU ATTEMPT TO DEFRAUD OUR COMPANY, EXPECT CRIMINAL CHARGES AND A CIVIL SUIT TO FOLLOW UP. WE PLAN TO NEVER LOSE A DISPUTE.
There are times when we may have to contact you to verify your identity to verify this transaction is legitimate. If so, this may cause some delays on your shipping time. Its best to make sure your shipping address matches your billing address to ensure quick delivery.
K-Vani welcomes your questions or comments regarding this Shipping and Return Policy. If you believe that K-Vani has not adhered to this Statement, please contact K-Vani at:
K-Vani Collection LLC
P.O box 280032
Queens Village, New York 11428
Effective as of October 12, 2019